Returns & Exchange

We want to ensure your experience with MIRAGE is as seamless as possible. Please take note of our return policy below:

• Items purchased using a promotional offer or discount code are not eligible for return.

• If you change your mind about a full-priced order, we offer store credits for eyewear only. Credits are valid for 30 days. Refunds are not available.

• If your order is eligible you have 14 days from the date of purchase to initiate a return. Items must be unused and in their original packaging.

• Return shipping costs are to be paid by the customer.

If you are uncertain about sizing our dedicated team is here to assist you. Please feel free to contact us at contactmirage.bd@gmail.com for personalized guidance before placing your order. We want to make sure you find the perfect fit and style that suits you best.

• We don't offer exchanges

• Shipping costs to return an item are to be paid by the customer.

• We are not responsible for items that go missing during transit.

• If you feel your item is faulty, please email contactmirage.bd@gmail.com within 7 days of purchasing with photos displaying the fault and we will resolve the situation for you.

• If a product is deemed faulty, we will adhere to the respective consumer protection laws of the region the purchase was made.

• This policy is in addition to, and does not affect, your statutory rights under the consumer protection laws of the United States, Australia, or Europe. If there is a conflict between this policy and your statutory rights, your statutory rights will prevail.

• If a product is deemed faulty, we will adhere to the respective consumer protection laws of the region the purchase was made.

• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• If we believe or suspect that products purchased by you have been purchased for any commercial purpose, including resale, for the purpose of market research, reproduction or use in marketing activities or otherwise for the benefit of any business or enterprise unrelated to us, that has not been authorised by us, we reserve the right not to accept the return of those products and/or offer a refund.

We want to ensure your experience with MIRAGE is as seamless as possible. Please take note of our return policy below:

• Items purchased using a promotional offer or discount code are not eligible for return.

• If you change your mind about a full-priced order, we offer store credits for eyewear only. Credits are valid for 30 days. Refunds are not available.

• If your order is eligible you have 14 days from the date of purchase to initiate a return. Items must be unused and in their original packaging.

• Return shipping costs are to be paid by the customer.

If you are uncertain about sizing our dedicated team is here to assist you. Please feel free to contact us at contactmirage.bd@gmail.com for personalized guidance before placing your order. We want to make sure you find the perfect fit and style that suits you best.

• We don't offer exchanges

• Shipping costs to return an item are to be paid by the customer.

• We are not responsible for items that go missing during transit.

• If you feel your item is faulty, please email contactmirage.bd@gmail.com within 7 days of purchasing with photos displaying the fault and we will resolve the situation for you.

• If a product is deemed faulty, we will adhere to the respective consumer protection laws of the region the purchase was made.

• This policy is in addition to, and does not affect, your statutory rights under the consumer protection laws of the United States, Australia, or Europe. If there is a conflict between this policy and your statutory rights, your statutory rights will prevail.

• If a product is deemed faulty, we will adhere to the respective consumer protection laws of the region the purchase was made.

• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• If we believe or suspect that products purchased by you have been purchased for any commercial purpose, including resale, for the purpose of market research, reproduction or use in marketing activities or otherwise for the benefit of any business or enterprise unrelated to us, that has not been authorised by us, we reserve the right not to accept the return of those products and/or offer a refund.